1. Service Charges

• A one-time visiting & inspection charge of ₹250 is applicable for every service call.
• Inspection charges will be waived off if the customer proceeds with the repair and purchases appliance parts or services from us.
• The final cost of service may vary based on the appliance issue, required repairs, and spare part replacements.

2. Diagnosis & Estimate

• After inspection, our technician will provide a diagnosis of the problem and an estimated cost of parts and labor.
• No repair will be initiated without prior customer approval.

3. Spare Parts

• We use genuine, compatible, or high-quality parts depending on customer preference and availability.
• The cost of spare parts will be separate from the service charge and will be clearly communicated before installation.

4. Warranty

• We offer a 30-day service warranty on the labor provided.
• Spare parts may carry a manufacturer’s warranty, which varies by brand and product.
• Warranty becomes void if:
  • The appliance is mishandled after repair.
  • Unauthorized service is performed post our visit.

5. Payment Terms

• Payments must be made immediately upon service completion via cash, UPI, or other agreed modes.
• Any delay in payment may attract additional charges or denial of future service.

6. Appointment & Cancellation

• Appointments are scheduled on a first-come, first-served basis.
• In case of cancellation or rescheduling, we request at least 4 hours prior notice.
• If a technician arrives and the service is not availed, the ₹250 inspection charge remains payable.

7. Customer Responsibility

• Ensure someone is present at the time of service.
• Clear access must be provided to the appliance to avoid delays or damage.
• Customers must disclose if the appliance is under warranty or has been repaired previously.

8. Limitation of Liability

• While our technicians take utmost care, we are not liable for:
• Pre-existing issues in the appliance
• Data loss in smart appliances
• Electrical or plumbing faults unrelated to the appliance

9. Service Availability

• Services are currently available within Kolkata city limits.
• Any service required outside the serviceable area will be subject to additional charges and availability.

10. Right to Refuse Service

• We reserve the right to deny service in cases of unsafe environments, inappropriate behavior, or non-compliance with our terms.

CONTACT US

If you have any questions or concerns about this Privacy Policy, please contact us:

By visiting this page on our website: [https://homeappliances.services/]

By phone:+91-8967564051

By email: support@homeappliances.services